CVS Health Equity Education Hub- Person-Centered Care Champion

The activities below are categorized by the steps necessary to earn badges.

Step 1: Complete the foundational activity
Step 2: Complete the role-specific educational activity
Step 3: Complete all required therapeutic area-specific activities
Step 4: Complete at least 1 population-specific activity.

 

Step 1: Foundational Activity

For all available badges, please first complete this activity.

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Culturally Respectful Care: Foundational Principles for Self and Practice Evaluation
(45 minutes)

This CME Outfitters Snack is the foundational program of a series on culturally respectful care and addressing health care disparities. Expert faculty will engage learners in a comprehensive educational initiative that will help them to identify the various underlying root causes of disparities, integrate the practice of cultural humility into all clinical interactions, and incorporate regular self-assessment for bias into standard clinical practice to enhance the patient experience and improve outcomes.

Step 2: Role-Specific Activity

For all available badges, please complete the role-specific activity that best aligns to you.

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For Behavior Health Teams: Actionable Strategies for the Behavior Health Team in Inclusive Patient Management and Respectful Care (45 minutes)

In this CME Outfitters Snack, expert faculty will open a discussion around the dynamic and evolving topics of racism, bias, discrimination, and cultural humility that will illustrate strategies and actionable steps for members of a behavioral health team to achieve inclusive patient management and equitable care, including removing barriers, making accommodations, and delivering informed and sensitive care.

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For Physicians: Actionable Strategies in Your Role as a Physician in Inclusive Patient Management and Respectful Care (30 minutes)

In this CME Outfitters Snack, expert faculty will open a discussion around the dynamic and evolving topics of systemic racism, bias, and cultural humility that will illustrate strategies and actionable steps for physicians to achieve inclusive patient management and equitable care, including addressing racism, discrimination, barriers to care, and social determinants of health as well as delivering sensitive and respectful care to all patients.

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For Advanced Practice Providers: Actionable Strategies in Your Role as an Advanced Practice Provider in Creating Equitable Care (45 minutes)

In this CME Outfitters Snack, expert faculty will open a discussion around the dynamic, evolving topics of bias and cultural humility and will review strategies and actionable steps for PAs/NPs to achieve inclusive patient management as well as equitable and respectful care.

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For Nurses: Actionable Strategies in Your Role as a Nurse in Providing Inclusive and Respectful Care for All Patients (30 minutes)

In this CME Outfitters Snack, expert faculty will open a discussion around the dynamic, evolving topics of bias and cultural humility and will review strategies and actionable steps for nurses to achieve inclusive and equitable patient management, including how to model respectful care.

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For Pharmacists: Actionable Strategies in Your Role as a Pharmacist in Inclusive Patient Management and Respectful Care (30 minutes)

In this CME Outfitters Snack, expert faculty will open a discussion around the dynamic and evolving topics of bias and cultural humility that will illustrate strategies and actionable steps for pharmacists to improve inclusive patient management, cultural humility, and delivering equitable care. Faculty will discuss strategies including removing barriers, making accommodations, and delivering informed, respectful, and sensitive care.

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For Pharmacy Technicians: Actionable Strategies for Pharmacy Technicians in Inclusive Patient Management and Respectful Care (30 minutes)

In this CME Outfitters Snack, expert faculty will open a discussion around the dynamic and evolving topics of bias, racism, discrimination, and cultural humility that will illustrate strategies and actionable steps for pharmacy technicians to achieve inclusive patient management and equitable care, including removing barriers, making accommodations, and delivering informed and sensitive care.

Step 3: Person-Centered Care Activities

Complete all required Person-Centered Care Activities

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Beyond Words: Applying Comprehensive Health Literacy Principles for Better Patient Outcomes in Practice (45 minutes)

In the first activity of this CME Outfitters Snack series, expert faculty will explore strategies for enhancing health literacy and overcoming LEP barriers. The focus will be on interdisciplinary collaboration to improve patient outcomes and equity in health care delivery. Learners will be equipped with tools such as Transcreation and the Teach-Back Method to address health literacy in practice.

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Empowering Choices: What Is Shared Decision-Making and How Does It Apply in Practice? (45 minutes)

In the second activity of this CME Outfitters Snack series, expert faculty will explore strategies for enhancing SDM, improving health literacy, and addressing SDoH and health-related social needs (HRSN). The focus will be on interdisciplinary collaboration to empower patients and improve health outcomes through informed and equitable care. Learners will understand how SDM improves health equity and how to implement actionable strategies, including the USPSTF recommendations and the 5 As of Motivational Interviewing, to integrate SDM into clinical practice.

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From Insight to Action: Weaving Trauma-Informed Care Principles into Practice (60 minutes)

In the third activity of this CME Outfitters Snack series, expert faculty will address the gaps in trauma-informed and share best practices for improving the quality of care provided to all patients, including individuals affected by trauma and gender diversity, ultimately leading to better patient outcomes and enhanced professional practice.

Step 4: Population-Specific Activities

Complete at least 1 population-specific activity.

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Population-Based Health in Practice: Addressing Health-Related Social Needs (45 minutes)

In this educational discussion, national experts will discuss a new CMS pilot program that enables clinicians to use novel methods to address HRSN via Medicare resources. This approach, called “In Lieu of Services” (ILOS) uses Medicaid funds to pay for services that are not traditionally medical, but can potentially improve patient outcomes in a more cost-effective manner than traditional treatments. The program will also highlight the screening and assessment best practices and empathetic inquiry skills necessary to identify and address HRSN.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for Black/African American Patients (60 minutes)

During this program, national experts will examine how racism, discrimination, and inter-generational trauma impact clinical care practices for Black/African American patients. The educational discussion will center on introducing trauma-informed care practices and other trust-building interventions into clinical care to improve patient outcomes and address health-related social needs for Black/African American patients.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for Indigenous/American Indian/Alaska Native Patients (30 minutes)

Clinicians who engender trust and establish a therapeutic rapport with these patients practice trauma-informed care, establishing a safe space for open communication and keeping in mind intergenerational trauma. In this educational presentation, faculty will share best practices for integrating a trauma-informed approach into clinical practice to improve outcomes for Indigenous/American Indian/Alaska Native patients.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for Rural-Residing Patients (45 minutes)

During this educational presentation, clinical experts who work with these communities will discuss interventions for reducing some of the barriers to care that rural-residing patients now endure, such as improving health literacy and access to person-centered care.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for Hispanic/Latino Patients (30 minutes)

Clinical experts will lead an educational discussion on best practices designed to mitigate some of these disparities and engender mutual trust in the health care setting. This presentation shares interventions that address and relieve stigma experienced by Hispanic/Latino patients with the goal of making the clinic a place where they feel welcome and heard.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for Individuals with Disabilities (45 minutes)

In this CMEO Snack, expert faculty will guide learners through a discussion of the unique care barriers and facilitators and their impact on individuals with disabilities as well as strategies for clinical practice that address the health-related social needs of these patients.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for Aging Populations (45 minutes)

During this concise, on-demand educational discussion, expert panelists will advocate for aging populations and their caregivers, revealing the structural pressures that enable ageism and racism to persist, and highlighting strategies to address health-related social needs for this underserved population.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for LGBTQ+ Patients (30 minutes)

This educational discussion will identify the health-related social needs of LGBTQIA+ patients and will share practice strategies such as gender- and trauma-informed care that improve clinicians’ cultural humility and help make the experience safe and welcoming for all patients.

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Population-Based Health in Practice: Improving Gender-Informed Care Through an Understanding of Personal Pronouns (45 minutes)

This educational presentation features health care experts who will share actionable strategies for incorporating the use of personal pronouns into clinical practice to foster a safe and inclusive care environment.

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Population-Based Health in Practice: Addressing Health-Related Social Needs for Veteran Patients (30 minutes)

In this CMEO Snack, expert faculty will meet to discuss the unique needs of Veteran patients as well as practical strategies that can be integrated into clinical practice (such as cultural humility) to mitigate disparities in treatment and outcomes for this patient population.