Actionable Strategies in Your Role as a Pharmacist in Inclusive Patient Management and Respectful Care

This activity is part of a series


Sally A. Arif, PharmD, BCPS, BCCP
Professor of Pharmacy Practice
Midwestern University, College of Pharmacy
Clinical Pharmacist, Cardiology
Rush University Medical Center
Affiliated Faculty, Center for Community Health Equity
Chicago, IL
Sally A. Arif, PharmD, BCPS, BCCP

Sally Arif, PharmD, BCPS is a tenured Professor of Pharmacy Practice at Midwestern University College of Pharmacy in Downers Grove, IL. Dr. Arif has reached thousands of healthcare trainees nationally and internationally through her lectures, workshops, and simulation activities that promote understanding of cultural sensitivity, implicit bias, and health equity. She has been awarded intramural teaching grants to support her research on the impact of cultural care education for minority and marginalized patients in the community, and implementation strategies for inclusive pedagogy. She has also  received several Outstanding Faculty Advisor and Teacher of the Year awards from her students.

Dr. Arif is the founding advisor to MePA (Middle Eastern Pharmacist Association), a pharmacy student organization established in 2013 and affiliated with the American Pharmacist Association (AphA), that has offered free health screenings and educational classes to over 900 refugee and immigrant patients throughout the Chicagoland area. Dr. Arif is the Immediate Past Chair for the American Association of Colleges of Pharmacy (AACP) Health Disparities and Cultural Competence Special Interest Group (SIG). She has served on the AACP Student Affairs Committee focused on Professional Identity Formation (PIF) and the AACP PIF Taskforce since 2019.  She is also Affiliated Faculty at the Center for Community Health Equity and has provided numerous diversity and inclusion trainings to healthcare professionals nationally and locally at her clinical practice site, Rush University Medical Center in Chicago, IL. Dr. Arif also works with the Nova Collective, a Black and female-owned diversity, inclusion, and equity agency in Chicago, where she facilitates identity-mapping and bias intervention workshops across various levels of healthcare organizations. In 2023, Dr. Arif was accepted into the NASA database of DEI practitioners who will evaluate Inclusion Plans of scientific proposals to support NASA in their mission-critical efforts to ensure equity as part of their cutting-edge STEM work.

Assistant Professor, Department of Pharmacotherapeutics and Clinical Research
University of South Florida Taneja College of Pharmacy
Tampa, FL

Kevin Astle, PharmD, BCPS, BCACP, AAHIVP, CDCES is an Assistant Professor in the departments of Pharmacotherapeutics and Clinical Research, and Pharmacy Practice at the University of South Florida, Taneja College of Pharmacy in Tampa, FL. Dr. Astle is also a clinical pharmacist with the Tampa General Medical Group and Metro Inclusive Health. His clinical practice, teaching, and research focuses on HIV prevention and treatment, addressing health disparities faced by sexual and gender minorities. He is a founding member of PharmGradWishList, an initiative that aims to promote equity through sponsorship of racially and ethnically minoritized trainees, as well as the Chair-Elect of RxSHARE (Pharmacists for Sexual and Gender Health Advocacy, Reform, and Equity). In his free time, he enjoys spending time with his two dogs, Buster and Chief, kayaking and rowing, and playing beach volleyball.

Statement of Need

The role of pharmacists in improving health outcomes is to provide inclusive health care in an environment inundated with persistent disparities, discrimination, and racism. It is imperative that pharmacists understand the root causes of these disparities and implement actionable countermeasures to improve care delivery for patients who seek medical assistance in the communities in which they live.

In this CME Outfitters Snack series, expert faculty will open a discussion around the dynamic and evolving topics of bias and cultural humility that will illustrate strategies and actionable steps for pharmacists to improve inclusive patient management, cultural humility, and delivering equitable care. Faculty will discuss strategies including removing barriers, making accommodations, and delivering informed, respectful, and sensitive care.


Learning Objectives

  • Identify the impact of racism and discrimination on the overall health and outcomes of patients.
  • Implement respectful care strategies to address disparities in care for underserved patients.

Financial Support

Supported by educational grant from CVS Health.

Target Audience

Physicians, nurses, pharmacists, pharmacy technicians, physician associates (PAs), nurse practitioners (NPs), and other health care clinicians within the CVS, Aetna, and CareMark networks

Credit Information

Jointly Accredited Provider

In support of improving patient care, CME Outfitters, LLC, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Interprofessional (IPCE) 0.5

This activity was planned by and for the healthcare team, and learners will receive 0.5 Interprofessional Continuing Education (IPCE) Credit for learning and change.

Physicians (ACCME) 0.5

CME Outfitters, LLC, designates this enduring activity for a maximum of 0.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses (ANCC) 0.5

This activity is designated for 0.5 contact hours.

Note for California Nurses

This continuing nursing education activity was approved by the California Board of Registered Nursing. CME Outfitters, LLC’s provider number is CEP15510.

Pharmacists/Pharmacy Tech (ACPE) 0.5

This application-based activity is approved for 0.5 contact hours (0.05 CEUs) of continuing pharmacy credit.
Activity UANs: Pharmacist JA0007185-0000-23-050-H01-P
Pharmacy Technician JA0007185-0000-23-050-H01-T

PAs (AAPA) 0.5

CME Outfitters, LLC, has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 0.5 AAPA Category 1 CME credits. Approval is valid until expiration date listed above. PAs should only claim credit commensurate with the extent of their participation.


Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 0.5 medical knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Royal College MOC

Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.

MIPS Improvement Activity

Completion of this accredited CME activity meets the expectations of an Accredited Safety or Quality Improvement Program (IA_PSPA_28) for the Merit-based Incentive Payment Program (MIPS). Clinicians should submit their improvement activities by attestation via the CMS Quality Payment Program website.

Disclosure Declaration

It is the policy of CME Outfitters, LLC, to ensure independence, balance, objectivity, and scientific rigor and integrity in all of their CE activities. Faculty must disclose to the participants any relationships with commercial companies whose products or devices may be mentioned in faculty presentations, or with the commercial supporter of this CE activity. CME Outfitters, LLC, has evaluated, identified, and mitigated any potential conflicts of interest through a rigorous content validation procedure, use of evidence-based data/research, and a multidisciplinary peer review process.

Dr. Arif reports no financial relationships to disclose.

Dr. Astle reports no financial relationships to disclose.

Disclosures were obtained from the CME Outfitters, LLC staff; no disclosures to report:

  • Joshua Caballero PharmD, BCPP, FCCP (peer reviewer)
  • Kasey Brandt, PharmD (planning committee)
  • Jessica Whelan DNP, APRN, FPMHNP-BC, RN-BC (planning committee)
  • Mary Gleason, PhD (planning committee)
  • Morgan Stockberger, MD (planning committee)
  • Susan H. Yarbrough, CHCP (planning committee)
  • Sandra Caballero, PharmD (planning committee)
  • Sharon Tordoff (planning committee)

Faculty of this CE activity may include discussions of products or devices that are not currently labeled for use by the FDA. The faculty have been informed of their responsibility to disclose to the audience if they will be discussing off-label or investigational uses (any uses not approved by the FDA) of products or devices.

Obtaining Credit

Post-tests, credit request forms, and activity evaluations must be completed online (requires free account activation), and participants can print their certificate or statement of credit immediately (75% pass rate required). This website supports all browsers except Internet Explorer for Mac. For complete technical requirements and privacy policy, visit our Privacy & Confidentiality page.

Questions about this activity?

Call us at 877.CME.PROS (877.263.7767).


Actionable Strategies in Your Role as a Pharmacist in Inclusive Patient Management and Respectful Care
Event Date: 05/01/2023