Actionable Strategies for Pharmacy Technicians in Inclusive Patient Management and Respectful Care

This activity is part of a series


Dayna Bowen Matthew, JD, PhD
Dean and Harold H. Greene Professor of Law
George Washington University Law School
Washington, DC
Dayna Bowen Matthew, JD, PhD

Dayna Bowen Matthew, JD, PhD, is the Dean and Harold H. Greene Professor of Law at the George Washington University Law School. A leader in public health and civil rights law who focuses on disparities in health, health care, and the social determinants of health, Dean Matthew joined GW Law in 2020. She also is the founder and inaugural faculty director of GW’s newly chartered Equity Institute, an interdisciplinary research hub dedicated to addressing racial, ethnic, and socioeconomic injustice. A prolific writer, Dean Matthew is the author of two bestselling books, Just Medicine: A Cure for Racial Inequality in American Health Care, and the recently released, Just Health: Treating Structural Racism to Heal America, and the co-author of a case book on public health law, ethics, and policy.

Keyerrá Buckley, BSc, CPhT
Certified Pharmacy Technician
Orlando, FL
Keyerrá Buckley, BSc, CPhT

Keyerrá Buckley is a Certified Pharmacy Technician with eight years of experience in various pharmacy environments. She is dedicated to contributing to the advancement of the pharmacy technician profession. Her efforts include developing continuing education courses to support advanced pharmacy technician roles, training pharmacy technician students, and offering career development resources. She promotes career and technical education opportunities to middle and high school students to bring awareness to the diverse allied healthcare workforce.

Statement of Need

Pharmacy technicians play a vital role in improving health outcomes and must strive to provide inclusive health care in an environment inundated with persistent disparities. It is imperative that pharmacy technicians understand the root cause of these disparities, social determinants of health (SDoH), racism, discrimination, and implement actionable countermeasures to improve care delivery for patients in the communities in which they live.

In this CME Outfitters Snack, expert faculty will open a discussion around the dynamic and evolving topics of bias, racism, discrimination, and cultural humility that will illustrate strategies and actionable steps for pharmacy technicians to achieve inclusive patient management and equitable care, including removing barriers, making accommodations, and delivering informed and sensitive care.

Learning Objectives

  • Identify the impact of racism and discrimination on overall health and patient outcomes.
  • Implement respectful care strategies in your role as a member of the healthcare team

Financial Support

Supported by an educational grant from CVS Health.

Target Audience

Physicians, nurses, pharmacists, pharmacy technicians, physician associates (PAs), nurse practitioners (NPs), and other health care clinicians within the CVS, Aetna, and CareMark networks.

Credit Information

Jointly Accredited Provider

In support of improving patient care, CME Outfitters, LLC, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Interprofessional (IPCE) 0.5

This activity was planned by and for the healthcare team, and learners will receive 0.5 Interprofessional Continuing Education (IPCE) Credit for learning and change.

Physicians (ACCME) 0.5

CME Outfitters, LLC, designates this enduring activity for a maximum of 0.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses (ANCC) 0.5

This activity is designated for 0.5 contact hours.

Note for California Nurses

This continuing nursing education activity was approved by the California Board of Registered Nursing. CME Outfitters, LLC’s provider number is CEP15510.

Pharmacists/Pharmacy Tech (ACPE) 0.5

This application-based activity is approved for 0.5 contact hours (0.05 CEUs) of continuing pharmacy credit.
Activity UANs: Pharmacist JA0007185-0000-23-053-H01-P | Technician JA0007185-0000-23-053-H01-T

PAs (AAPA) 0.5

CME Outfitters, LLC, has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 0.5 AAPA Category 1 CME credits. Approval is valid until expiration date listed above. PAs should only claim credit commensurate with the extent of their participation.


Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 0.5 medical knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Royal College MOC

Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.

MIPS Improvement Activity

Completion of this accredited CME activity meets the expectations of an Accredited Safety or Quality Improvement Program (IA_PSPA_28) for the Merit-based Incentive Payment Program (MIPS). Clinicians should submit their improvement activities by attestation via the CMS Quality Payment Program website.

Disclosure Declaration

It is the policy of CME Outfitters, LLC, to ensure independence, balance, objectivity, and scientific rigor and integrity in all of their CE activities. Faculty must disclose to the participants any relationships with commercial companies whose products or devices may be mentioned in faculty presentations, or with the commercial supporter of this CE activity. CME Outfitters, LLC, has evaluated, identified, and mitigated any potential conflicts of interest through a rigorous content validation procedure, use of evidence-based data/research, and a multidisciplinary peer review process.

Dr. Matthew reports no financial relationships to disclose.

Ms. Buckley reports the following financial relationships:

Employment: Cigna

Disclosures were obtained from the CME Outfitters, LLC staff; no disclosures to report:

  • Joshua Caballero PharmD, BCPP, FCCP (peer reviewer)
  • Kasey Brandt, PharmD (planning committee)
  • Jessica Whelan DNP, APRN, FPMHNP-BC, RN-BC (planning committee)
  • Evan Luberger (planning committee)
  • Morgan Stockberger, MD (planning committee)
  • Susan H. Yarbrough, CHCP (planning committee)
  • Sandra Caballero, PharmD (planning committee)
  • Sharon Tordoff (planning committee)

Faculty of this CE activity may include discussions of products or devices that are not currently labeled for use by the FDA. The faculty have been informed of their responsibility to disclose to the audience if they will be discussing off-label or investigational uses (any uses not approved by the FDA) of products or devices.

Obtaining Credit

Post-tests, credit request forms, and activity evaluations must be completed online (requires free account activation), and participants can print their certificate or statement of credit immediately (75% pass rate required). This website supports all browsers except Internet Explorer for Mac. For complete technical requirements and privacy policy, visit our Privacy & Confidentiality page.

Questions about this activity?

Call us at 877.CME.PROS (877.263.7767).


Actionable Strategies for Pharmacy Technicians in Inclusive Patient Management and Respectful Care
Event Date: 06/16/2023