Speaking with Care: Spanish Essentials for Patient Engagement

Spanish-speaking populations in the United States often face significant disparities in health care access, quality of communication, and health outcomes. A key driver of these disparities is a lack of culturally and linguistically competent communication between healthcare providers and patients. Despite increasing awareness of these barriers, many clinicians still require education on the necessary skills to engage Spanish-speaking patients in a meaningful, respectful, and effective manner.

In this CMEO Snack, expert faculty will discuss the integration of patient-centered communication strategies that incorporate appropriate formality, family engagement, and effective use of interpretation services as well as provide strategies to apply plain-language and medical Spanish communication techniques, including teach-back, to enhance patient understanding during multilingual encounters.

At the conclusion of this activity, learners will be able to better:

• Integrate patient-centered communication strategies that incorporate appropriate formality, family engagement, and effective use of interpretation services
• Apply plain-language and medical Spanish communication techniques, including teach-back, to enhance patient understanding during multilingual encounters

This program is supported by an independent medical education grant from CVS Health.

Pharmacists, pharmacy technicians

It is the policy of CME Outfitters, LLC, to ensure independence, balance, objectivity, and scientific rigor and integrity in all of their CE activities. Faculty must disclose to the participants any relationships with commercial companies whose products or devices may be mentioned in faculty presentations, or with the commercial supporter of this CE activity. CME Outfitters, LLC, has evaluated, identified, and mitigated any potential conflicts of interest through a rigorous content validation procedure, use of evidence-based data/research, and a multidisciplinary peer review process. The following information is for participant information only. It is not assumed that these relationships will have a negative impact on the presentations.

Dr. Gonzalvo reports the following financial relationships:

Advisory Board: Lilly

Grants and Research Support: Dexcom

Dr. Mueller reports no financial relationships to disclose.

The following individuals have no financial relationships to disclose:

Joshua Caballero, PharmD, BCPP, FCCP (Peer Reviewer)
Evan Luberger (Planning Committee)
Estelle Perera (Planning Committee)
Scott J. Hershman, MD, FACEHP, CHCP (Planning Committee)
Sandra Caballero, PharmD (Planning Committee)
Sharon Tordoff (Planning Committee)

*All identified conflicts of interest have been mitigated.

Unlabeled Use Disclosure
Faculty of this CME/CE activity may include discussions of products or devices that are not currently labeled for use by the FDA. The faculty have been informed of their responsibility to disclose to the audience if they will be discussing off-label or investigational uses (any uses not approved by the FDA) of products or devices. CME Outfitters, LLC, the faculty, planners, and reviewers do not endorse the use of any product outside of the FDA labeled indications. Medical professionals should not utilize the procedures, products, or diagnosis techniques discussed during this activity without evaluation of their patient for contraindications or dangers of use.

Post-tests, credit request forms, and activity evaluations must be completed online (requires free account activation), and participants can print their certificate or statement of credit immediately (70% pass rate required). This website supports all browsers except Internet Explorer for Mac.

Call us at 877.CME.PROS (877.263.7767).

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