Posttest for Improving Patient Experience of Care through Workforce Development

Staff satisfaction is linked to:*
- A. Patient safety
- B. Patient Satisfaction
- C. Customer satisfaction
- D. All of the above
Frontline staff in CHCs are likely to have deal with which of the following, except*
- A. Less access to training, resources, professional development than Providers
- B. Feelings of being undervalued
- C. Complicated patient population
- D. Simple, clear cut jobs with adequate compensation
The following are appropriate trauma-informed care techniques, except:*
- A. Ask “What should I ask you?”
- B. Make promises you cannot keep (ex. “I’ll make sure you are safe”)
- C. Allow silence
- D. Allow expression of emotions
Which of the following were key components of understanding each area of content:*
- A. Self
- B. Team
- C. Patient
- D. All of the above