The Patient Journey: Eliminating Disparities at Every Step


Monica E. Peek, MD, MPH, MSc
Ellen H. Block Professor of Health Justice in the Department of Medicine
Associate Director, Chicago Center for Diabetes Translation Research
Director of Research, MacLean Center for Clinical Medical Ethics
The University of Chicago
Chicago, IL
Monica E. Peek, MD, MPH, MSc

Monica Peek, MD, MPH, MSc is an Ellen H. Block Professor of Health Justice in the Department of Medicine. She is also the Associate Director, Chicago Center for Diabetes Translation Research, and Director of Research, MacLean Center for Clinical Medical Ethics. She is a practicing internist, medical educator, and clinician investigator. Her research pursues health equity and social justice, with a focus on promoting equitable doctor/patient relationships among racial minorities, integrating the medical and social needs of patients, and addressing health care discrimination and structural racism impacting health outcomes (e.g., diabetes, COVID-19). Dr. Peek has authored more than 200 peer-reviewed publications and abstracts on health care disparities, diversity, and bias; has been the principal investigator of multiple grants to address health disparities; and has been invited to speak at numerous local and national medical meetings.

Diane M. Bruessow, MPAS, PA-C, DFAAPA
Director of Justice, Equity, Diversity, and Inclusion, PA Online Program
Assistant Professor Adjunct, Department of Internal Medicine
Yale School of Medicine, New Haven, CT
Transhealth, Florence, MA
Healthy Transitions
Montclair, NJ
Diane M. Bruessow, MPAS, PA-C, DFAAPA

Diane Bruessow, PA-C, divides her time between practicing and teaching medicine. She is the Director of Justice, Equity, Diversity, and Inclusion and an Assistant Professor adjunct at the Yale School of Medicine PAO program, where she teaches the next generation of medical professionals about sexual and gender minority health. Her medical practice, Healthy Transitions, LLC, is dedicated to the care of transgender and nonbinary patients across the lifespan.

DeLon Canterbury, PharmD, BCGP
President/CEO of GeriatRx, Inc., Durham, NC
African American COVID-19 Task Force (AACT+)
President/CEO of GeriatRx, Inc.
Deprescribing Implementations Strategist
Durham, NC
DeLon Canterbury, PharmD, BCGP
President/CEO of GeriatRx, Inc., Durham, NC

DeLon Canterbury, PharmD, BCGP, is President and Chief Executive Officer of GeriatRx, Inc. in Durham, North Carolina, and is a Certified Community Pharmacogenomics (PGx) Consultant. Dr. Canterbury has dedicated his career to serving low income and rural socioeconomic populations across the Triangle, aiming to give his patients healthier lives by supporting them in their health journeys.

Lisa Richardson, MD, MA, FRCPC
Staff Physician, Toronto General Hospital, Ottawa, ON Canada
Associate Dean, Inclusion and Diversity, Temerty Faculty of Medicine
Strategic Lead, Indigenous Health, Women's College Hospital
Co-Chair, Indigenous Health Committee, Royal College of Physicians and Surgeons of Canada
Lisa Richardson, MD, MA, FRCPC

Dr. Lisa Richardson is a physician in General Internal Medicine at the University Health Network and is a Centre Researcher at the Wilson Centre with a scholarly focus on the integration of Indigenous and critical perspectives from the social sciences into medical education.  Dr. Richardson is the Associate Dean, Inclusion and Diversity at Temerty Medicine and is the Strategic Lead in Indigenous Health for Women’s College Hospital where she founded the Centre for Wise Practices in Indigenous Health.

Statement of Need

Health care disparities undermine the ability for patients to receive timely and accurate diagnoses, access to optimal treatments, and achievement of best possible outcomes. Each patient’s journey is inherently tied to their surrounding circumstances, including individual social determinants of health (SDoH), geographic location, as well as structural racism and systemic bias in the medical community. Such factors lead to health inequities and impact the patient experience throughout their care journey and ultimately impact their health outcome.

In this CME Outfitters webcast, expert faculty will discuss unconscious bias, racial and ethnic disparities, and health inequities and lay the foundation to implement real-world strategies and actionable steps for health care professionals (HCPs) and non-HCPs, including office, administrative, and support staff. This webcast will also integrate the patient perspective and allow learners to recognize how patients are impacted throughout their care and best practices that can improve care and outcomes for all.

Learning Objectives

At the end of this CME/CE activity, participants should be able to:

  • Analyze racial and ethnic disparities resulting in health inequities in patient care.
  • Develop a team-based approach to improve the patient experience during visits.
  • Determine treatment based on SDoH to improve accessibility and success of patient care and outcomes.

Financial Support

Supported by an educational grant from Johnson & Johnson.

Target Audience

Physicians, physician associates (PAs), nurse practitioners (NPs), nurses, pharmacists specializing in maternal health, pain management, cardiology, vision care, joint health, mental health, vaccinology, gastroenterology, obesity and/or primary care

Credit Information

Jointly Accredited Provider

In support of improving patient care, CME Outfitters, LLC, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Interprofessional (IPCE) 2.0

This activity was planned by and for the healthcare team, and learners will receive 2.0 Interprofessional Continuing Education (IPCE) Credits for learning and change.

Physicians (ACCME) 2.0

CME Outfitters, LLC, is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. CME Outfitters, LLC, designates this enduring activity for a maximum of 2.0 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses (ANCC) 2.0

This activity is designated for 2.0 contact hours. Nurse practitioners can apply for AMA PRA Category 1 Credit(s)™ through the American Academy of Nurse Practitioners (AANP). AANP will accept AMA PRA Category 1 Credit(s)™ from Jointly Accredited Organizations. Nurse practitioners can also apply for credit through their state boards.

Note for California Nurses

This continuing nursing education activity was approved by the California Board of Registered Nursing. CME Outfitters, LLC’s provider number is CEP15510.

Pharmacists (ACPE) 2.0

This application-based activity is approved for 2.0 contact hours (0.2 CEUs) of continuing pharmacy credit.
Activity UAN: JA0007185-0000-22-149-H01-P

PAs (AAPA) 2.0

CME Outfitters, LLC, has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 2.0 AAPA Category 1 CME credits. Approval is valid until expiration date listed above. PAs should only claim credit commensurate with the extent of their participation.

Psychologists (APA) 2.0

Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibly for the content of the programs.

Social Work (ACE) 2.0

As a Jointly Accredited Organization, CME Outfitters, LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. CME Outfitters, LLC maintains responsibility for this course. Social workers completing this course receive 2.0 intermediate continuing education credits.

Dietetics (CDR)

Completion of this RD/DTR profession-specific or IPCE activity awards CPEUs (One IPCE credit = One CPEU). If the activity is dietetics-related but not targeted to RDs or DTRs, CPEUs may be claimed which are commensurate with participation in contact hours (One 60 minute hour = 1 CPEU). RDs and DTRs are to select activity type 102 in their Activity Log. Performance indicator selection is at the learner’s discretion.


Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 2.0 medical knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

MIPS Improvement Activity

Completion of this accredited CME activity meets the expectations of an Accredited Safety or Quality Improvement Program (IA_PSPA_28) for the Merit-based Incentive Payment Program (MIPS). Clinicians should submit their improvement activities by attestation via the CMS Quality Payment Program website.

Royal College MOC

Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.

Disclosure Declaration

It is the policy of CME Outfitters, LLC, to ensure independence, balance, objectivity, and scientific rigor and integrity in all of their CE activities. Faculty must disclose to the participants any relationships with commercial companies whose products or devices may be mentioned in faculty presentations, or with the commercial supporter of this CE activity. CME Outfitters, LLC, has evaluated, identified, and mitigated any potential conflicts of interest through a rigorous content validation procedure, use of evidence-based data/research, and a multidisciplinary peer review process.

Dr. Peek reports the following financial relationships:

Consultant: Pfizer Inc.

Ms. Bruessow reports no financial relationships to disclose.

Dr. Canterbury reports no financial relationships.

Dr. Richardson reports no financial relationships.

The following peer reviewer and CME Outfitters staff have no financial relationships:

  • Jeffrey Helfand, DO (peer reviewer)
  • Meghann Taft-Lockard (planning committee)
  • Morgan Stockberger, MD, MBA (planning committee)
  • Kellie Busby, PharmD (planning committee)
  • Sandra Caballero, PharmD (planning committee)
  • Susan H. Yarbrough, CHCP (planning committee)
  • Sharon Tordoff (planning committee)

Faculty of this CE activity may include discussions of products or devices that are not currently labeled for use by the FDA. The faculty have been informed of their responsibility to disclose to the audience if they will be discussing off-label or investigational uses (any uses not approved by the FDA) of products or devices.

Obtaining Credits

Post-tests, credit request forms, and activity evaluations must be completed online (requires free account activation), and participants can print their certificate or statement of credit immediately (75% pass rate required). This website supports all browsers except Internet Explorer for Mac. For complete technical requirements and privacy policy, visit our Privacy & Confidentiality page.

Questions about this activity?

Call us at (877) CME-PROS or (877) 263-7767.



The Patient Journey: Eliminating Disparities at Every Step
Event Date: 11/07/2022 at 5:00 am EST