CME Outfitters Customer Support Desk is live!

CME Outfitters Customer Support Desk is live!

We are very excited to announce the launch of our new help desk system! In an effort to improve the service we bring to our users and improve turnaround times, we have implemented a new Customer Support Desk that connects you directly to our support team, allowing you to get issues resolved faster.

What is CME Outfitters Support Desk?

CME Outfitters Support Desk is a customer support ticketing platform that allows you to create tickets when you have a problem or need assistance, which are sent directly to the support team. Each time a new request is submitted, the team is notified. This makes it easy for you to get in touch with us and helps us provide you with updates, request additional information that we may need from you, and ultimately get your request resolved faster.

How does this affect me?

You can now use the Customer Support Desk to submit your requests. Once you submit a request, you will receive an email notification verifying that your request was received, and each time we post an update, you’ll be notified as well. We don’t want to spam your inbox, so you can opt out of receiving notifications at any time. If you want to check the status of your request, you can do so by clicking a link in the email. You can also check in on the status at any time by replying directly to the email or commenting on the request directly on the website.

What CME Outfitters Support Desk does for you:

  • Track your request from submission to resolution
  • Get email notifications each time your ticket is updated
  • Check in on the status of your request, anytime
  • Reply to questions from IT support directly via email
  • Quick and easy communication with support
  • Knowledge articles to help you find an answer faster

Submitting your first ticket

Our Customer Support Desk lists common request types, which you can click on to submit a ticket for that topic. Some of these include:

  • Resetting a test
  • Resetting a password
  • Reporting a system problem
  • Getting help using our system

Selecting the option that best matches your issue helps us make sure that we collect the right information from you up front so that we can get your request resolved as soon as possible. If you don’t see a topic that matches your request, you can pick the one that comes the closest or select “I need help with something else”.

Following the completion of each request, you will have the opportunity to tell us how we did. This is very helpful for us in targeting areas for improvement, so we would really appreciate you letting us know what we did well and what could have been better.

We are very excited to get up and running with this new service and would love to hear what you think. If you have any questions or feedback, please don’t hesitate to reach out to us!

About The Author

Tom Meyers
Manager, Web Operations
CME Outfitters, LLC