Blog Category: Communication

Keep Your Promises But Don’t Exceed Them

Promises are social contracts that can be broken, kept, or exceeded. Breaking one’s promise is evaluated more negatively than keeping one’s promise. Does expending more effort to exceed a promise lead to equivalently more positive evaluations?

Although linear in their …

Better Communication = Better Care. 10 Questions You Should Know

In support of patients taking a more active role in their healthcare, the Agency for Healthcare Research and Quality (AHRQ), has provided patients with “10 Questions” every healthcare consumer should have the answers too regarding their disease and/or care.

“Quality …